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June 17th, 2010
Hi, I’m Steve Hunnicutt. My wife and I have been business owners in Hardy for over thirty years. We have seen many folks come and go who have tried to get a business going in Hardy. Here are some pointers for anyone trying to open and run a successful business anywhere, especially in such a small town as Hardy, where news travels fast, whether it is good or bad.
So a word to the wise: Observe the 10 Commandments of good business to insure a good run. A happy customer is one who will return.
A CUSTOMER:
- IS THE MOST IMPORTANT PERSON IN ANY BUSINESS.
- IS NOT DEPENDENT ON US. WE ARE DEPENDENT ON THEM.
- IS NOT AN INTERRUPTION OF OUR WORK. THEY ARE THE PURPOSE FOR IT.
- IS PART OF OUR BUSINESS, NOT AN OUTSIDER.
- IS NOT A COLD STATISTIC. HE OR SHE IS A FLESH-AND-BLOOD HUMAN WITH
FEELINGS AND EMOTIONS LIKE OUR OWN. - IS NOT SOMEONE TO ARGUE OR MATCH WITS WITH.
- IS A PERSON WHO BRINGS US THEIR WANTS; IT IS OUR JOB TO FILL THOSE WANTS.
- IS DERSERVING OF THE MOST COURTEOUS AND ATTENTIVE TREATMENT WE CAN GIVE THEM.
- IS THE LIFE-BLOOD OF THIS AND EVERY OTHER BUSINESS.
- IS THE ‘OTHER’ IN THE GOLDEN RULE OF ‘DO UNTO OTHERS AS YOU WOULD
HAVE THEM DO TO YOU.
* Feel free to print out these pointers by clicking on the Print Icon Below
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One Response to “Business Pointers For Newbies”
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I’d like to thank Steve for his submission to Main Street Hardy Online. Steve and his wife Judy, own and operate the best T-shirt shop in town, The Red Hog Shop. They also operate our Olde Time Candy Store, where the best fudge in town can be had. Steve and Judy have been valuable members of the Hardy business community for a very long time.
Thanks Steve, for your thoughts.
Marc Herring
FOHA